Blog: Content key on new Council website

Published July 18, 2017 at 9:41

Local residents will soon be able to access Rossendale Council’s new and improved website.

The new site, which will go live on Wednesday August 9, features a re-jigged layout – with an A-Z of services – that makes it quicker and easier for residents to access the information they need.

In the first of a weekly series of blogs leading up to the launch Cllr Steve Hughes, Executive Member Champion for IT, discusses the new site’s simplicity and customer friendly content.

In recent years the understanding of how people use websites has significantly changed the way we define the purpose of a typical Council site.

People no longer go online just to access general information but with a specific purpose and to carry out transactions like paying bills or ordering a green bin.

It’s crucial then for us to be able to provide content that enable visitors to our site to carry out their business quickly and efficiently – and moreover that this content is usable. No matter how useful our content is, if it is not presented in a usable way we know it will not meet people’s needs.

So with that in mind tasks like reporting problems or accessing documents will be easier than ever before on our new website with the addition of new online forms.

The payments system allows for 24 hour secure online payment for a range of Council services.

The new site is also compatible with smart phones and tablets as well as on a laptop or PC, so residents will be able to do what they need to when and where it’s most convenient.

We have worked very hard behind the scenes to put our plans in place and we are very confident that we have struck the balance just right and residents will get a reliable and quick service online.

I’m excited for everyone to see the new site and to start using it.

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