Published May 13, 2019 at 16:03
From this week (w/c Monday, May 13), text reminders sent out by Rossendale Council about missed council tax payments are changing.
The new messages will be longer, more detailed and may be sent as voice messages as well as text or email.
The messages are an additional step in advance of having to issue a statutory ‘red letter’ reminder.
The Council would like to assure residents that, if you receive one of these messages, it is genuine and immediate action should be taken.
You may receive up to three messages over the course of a week. A sample message is listed below.
If you have any queries about the messages, or their content, contact:
Email: firstname.lastname@example.org; call: (01706) 217777 (option 1) or post: PO Box 104, Futures Park, Bacup, OL13 3BU.
Council Tax account number: 123459
Property Address: Other2, Other3, Other4, Other5
You currently have a balance of £Other6 outstanding on your Council Tax account which could be subject to recovery action.
Please make a payment now to bring your account up to date.
You can pay online at https://www.rossendale.gov.uk/payyourcounciltax or you can telephone 01706 217777 option 2 and use our automated payment system.
To make sure you don’t miss payments in the future, why not set up a direct debit https://www.rossendale.gov.uk/payyourcounciltax
You can find out about debt advice on our website https://www.rossendale.gov.uk/problemspayingyourcounciltax
Please ignore this message if you have made a payment in the last 72 hours.
Rossendale Borough Council