Council announces launch of new website

Published July 11, 2017 at 9:40

Residents of Rossendale will soon be able to access the Council’s  new and improved website.

The new site, which will go live on Wednesday August 9, features a re-jigged layout – with an A-Z of services – that makes it quicker and easier for residents to access the information they need.

Reporting problems or accessing planning documents, environment or paying your council tax bill will be easier than ever before too with the addition of new online forms.

The payments system allows for 24 hour secure online payment for a range of Council services including Council Tax, ordering a green bin, bulky item collection and pest control appointments.

The transition over to the new website will be seamless for residents but if you registered to use services on the old website you will be required to re-register on the new site but the process will be simple and quick.

The new website is compatible with smart phones and tablets as well as on a laptop or PC, so residents will be able to do what they need to when and where it’s most convenient.

All Council news and updates will still be available at the official Council news website  – and, in the  run up to the launch of the new website on August 9, weekly blogs will be posted there featuring further detail on key new features of the site.

Cllr Steve Hughes, Executive Member Champion for IT, said:

We are committed to enabling residents to access key services online, anytime, anywhere. We’ve looked carefully at what residents use our website for and redesigned it with their needs in mind. The new website is clearly laid out and easy to navigate and use.

The way people use the internet has changed dramatically, and as an increasing number of visitors to our website are using tablets and smart phones, we’ve made sure it can be used easily on these devices as well as more traditional computers.

There is now an expectation from residents that queries that you would have once rang the council up for or nipped down to the One Stop Shop to resolve can now be done online and as a council we have needed to modernise to meet these new demands.  This new approach is one that will develop as the council continue to develops.

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